First Published in Oldham Coliseum
This Autumn-Winter the Coliseum will look a little different. We’ve put in place new plans to ensure your safety and entertainment; you can read more about them below. We can’t wait to see you again.
From Thursday 24 September, we have two new shows on sale for our Autumn–Winter season: Petrichor and Drowning, with more shows being announced soon. We’ll update this information as more shows go on sale.
Drowning, a show that was originally programmed for our Studio in Spring, will be moving to our Main Auditorium where it will play to a socially-distanced audience, with limited capacity.
Petrichor is a new Virtual Reality performance which will also take place in our Main Auditorium for just 20 audience members at a time. Whilst you are very welcome to attend Petrichor with people from your household or support bubble, each individual will be seated in a socially-distanced way around our auditorium, wearing VR headsets. You will not be seated with those you attend with as this is the best way to appreciate the show.
(Please note: for shows we have on sale in 2021, our seating plans remain the same as they were before the current pandemic; we’re still awaiting further guidance from the Government about theatres reopening without social distancing).
Before your visit
All tickets must be bought in advance; you will not be able to purchase tickets on the door. At the moment, our Box Office remains closed and so the best way to book tickets is via our website, or alternatively you can email email@example.com. We are hoping to partially reopen our Box Office soon and will update you on this in due course.
In line with current Government guidelines, you will be able to buy up to a maximum of 6 tickets. All tickets within a group must consist of one household or support bubble.
We will send you an email 48 hours before your visit to ensure you have all the information you need in advance.
During your visit
We will be operating staggered arrival times to reduce queues. Details of your arrival time and seat numbers will be on your pre-show email.
All tickets must be bought in advance. Unfortunately, you will not be able to collect tickets at the Box Office and so when purchasing tickets you can only select Print at Home (which you can print or show on your phone) or Postage options. Print at Home tickets will minimise contact on arrival so please select this option if at all possible. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.
On arrival you’ll be greeted by a member of our Front of House team who will explain our new procedures to you from a safe distance. Audience members must abide by instructions given by our staff to ensure the safety of everyone in the building.
Whilst in the building please ensure you maintain social distancing from people outside your household/bubble at all times.
We will be running a reduced refreshments service and you will be able to pre-order refreshments via our pre-show email.
Face coverings are mandatory at all times whilst in the Coliseum, including inside the auditorium during the performance. Our staff and volunteers will also be wearing face coverings. The Coliseum supports those who are unable to wear a face covering due to a mental, physical or hidden disability, and are supporters of the Sunflower Lanyard Scheme.
Our already-high cleaning standards have been enhanced and the theatre will be cleaned throughout the day and between every show. Front of House areas, including touch points, will be cleaned before, during and after every show.
Hand sanitiser stations will be located at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.
Toilets are available but only on a one in, one out basis to ensure plenty of room.
How you can help us
Please do not attend the Coliseum and contact us as soon as possible via firstname.lastname@example.org if you are due to see a show here and:
- Believe you may be infected with Covid-19
- Have experienced symptoms in the last 14 days
- Have been in close proximity with anyone who has experienced symptoms in the last 14 days
- Have been instructed to self-isolate in the last 14 days
- Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self isolation.
The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.
We hope these new safety measures ensure you have confidence in visiting us.
These are unprecedented times for everyone, and whilst every effort is being taken to protect the safety of our audiences and staff, we advise everyone to inform themselves of the risks, conditions and personal responsibilities before their visit.
Thank you for your support and understanding. We look forward to welcoming you back to the Coliseum.
If you need to know anything that has not been covered in this section, or have any other queries relating to your booking, please email our Box Office at email@example.com.
Is there a reduced capacity?
Yes. We have reduced the capacity of our Main Auditorium down from 525 to 60 for Drowning and to 20 for Petrichor, so that our visitors can stay safely socially distanced. Our bars will not be open to sit in, but drinks can be ordered to be delivered to your seat. For Petrichor, each of the 20 audience members will be seated separately and socially distanced around our auditorium, as this is the best way to appreciate the virtual reality performance. For Drowning, our seating plan will be divided into different sections to allow different sized households/support bubbles to sit together. You will not have to pass too close to other people to get in and out of your seat. You can book the tickets you need, up to 6, and will be emailed details of your seats before the event.
For all shows, wheelchair spaces are available to book.
Our toilets will be open but we’ll be operating a one-in, one-out policy, so you will not have to get too close to other patrons.
Will you keep my details for Test and Trace?
Will I have to queue when I arrive?
Although the audience numbers will be small, and we are spacing out arrival times, there may still be a need to queue as we greet each party. You will be sent details of your arrival time in your pre-show email, and we ask that you adhere to these times in order for us to keep queues to a minimum and keep a distance between each audience member as they arrive.
Can I buy tickets at Box Office / on the day of the event?
All tickets must be bought in advance. You will receive an email two days before your visit to give you more information about your booking and up-to-date information on what you can expect when you visit.
We are working on when we can re-open our Box Office for phone and face-to-face sales and will update this page in due course, but in the meantime tickets can be bought online, by emailing firstname.lastname@example.org or by writing to the Coliseum at Oldham Coliseum Theatre, Fairbottom Street, Oldham OL1 3SW.
I have symptoms or have been asked to self isolate – can I have a refund?
If you have symptoms or have been asked to self-isolate please do not attend the Coliseum. With this in mind, we have updated our terms and conditions so that you can now return tickets up to 24 hours before a performance and receive a refund or exchange for these reasons.
If the show is cancelled will I get a refund?
Yes. If we are required to cancel any performances then all customers will be contacted and offered a full refund. In the first instance this will be done by email so please do check that the email address on your online account is correct. If we don’t have an email address for you we’ll be in touch by phone or letter as soon as we can; we ask you to be patient as we’re unable to work in our usual way at present.
I’m struggling to book online – can you help?
If you are struggling to book online you can email email@example.com and one of our Box Office team will arrange to call you. Alternatively you can write into us at Oldham Coliseum Theatre, Fairbottom Street, Oldham OL1 3SW.
We are working on when we can re-open our Box Office for phone and face-to-face sales and will update this page in due course.
Can I make a group booking?
In line with current government guidelines the maximum group size you can book for is six. Your party must only contain people from the same household / support bubble.
If you are a school interested in attending a show at the Coliseum, please email firstname.lastname@example.org and we can assist you.
Will there be social distancing measures in the foyers?
Yes. We ask all audience members to adhere to the instructions given by our staff and follow the notices in place around the Coliseum. We will be asking all audience members to maintain social distancing from other households whilst here.
Can I buy food or drink at the Coliseum?
Our bars will be offering a reduced service. You may order on the evening, or pre-order drinks via the pre-show email you’ll receive 48 hours before the show.
Do I have to wear a mask?
In line with current government guidelines, masks must be worn at all times unless eating or drinking whilst in the Coliseum, including in the Auditorium during the performance, to help ensure the safety of our audiences and staff. If you are unable to wear a face covering due to a mental, physical or hidden disability, we support the Sunflower Lanyard Scheme.
How often will the theatre be cleaned?
Our Auditorium and Front of House areas, including regular touch points, and toilets will be thoroughly cleaned between each performance. We will have regular sanitisation points throughout the building including at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.
Can I use cash?
In line with most retailers, we would prefer contactless payments but if this is not possible, we will accept cash.
What if I have specific access needs?
Wheelchair spaces will still be available to book.
If you require a carer/companion ticket, this can be booked by emailing email@example.com
You will not be required to wear a face covering if you have a mental, physical or hidden disability.
For any other access enquiries, please email firstname.lastname@example.org
Who can I speak to if I have any queries during my visit?
Our Duty Manager will be on hand to address any questions during your visit.
Will you be checking my temperature?
You will not be required to have your temperature taken when visiting the Coliseum.
Are there likely to be changes to these safety measures or procedures?
We continue to monitor the latest guidance from the Government, Oldham Council and UK Theatre and will update this page when needed. Additional changes will be made as new shows go on sale. For the most up-to-date information before your visit, please check the pre-show email you’ll be sent two days before the event. Any changes that are made will ensure that your safety remains our number one priority.